In a brand-new case study Koh Young and Qualitel explain how their partnership ensures Qualitel customers get the quality and reliability they require while Qualitel dramatically improves factory and business performance!
Qualitel have been successfully growing for more than 25 years and have built an enviable reputation in high reliability markets like aerospace, medical, life sciences, industrial, and military. They are an ambitious EMS with high expectations from their equipment partners. Inspection is no exception to that, so when they set out to choose a vendor that could support them in meeting their aggressive goals, they set a high bar.
Koh Young America Managing Director Juan Arango explained, “the companies that have high expectations of us have helped us grow, improved our solutions, and enhanced our support to meet their requirements. Qualitel is an ambitious EMS company that puts quality and performance front and center on their strategic roadmap. Helping them achieve their goals is our goal”
Koh Young won the initial business with Qualitel thanks to exceptional pre-sales support and impressive performance during the trial period. They have secured a long-term partnership by performing consistently, so Qualitel can continued to grow by delivering exceptional quality and reliability. For example, Qualitel saw a 95% reduction in false calls, a 75% reduction in programming time, a 50% reduction in DPMO, and yield improvement to north of 98%.
According to Hoa Hoang, Qualitel’s Vice President of Operations, “Koh Young is a trusted, extremely responsive partner of Qualitel. We look to them for assistance in multiple areas, including process questions, application support, and software updates. We reach out to Koh Young whenever we need technical support, and they are there for us.” Adding, “we added Koh Young at a time when we needed to triple our output. They fully supported our implementation, without which would have stalled our rapid growth.” Hoa Hoang concludes that, “Koh Young is essential to Qualitel and we would confidently recommend them to anyone!”