Two service excellence awards presented to Europlacer at last week’s SMTAI show in Minneapolis take the company’s run of these prestigious accolades into double figures. Europlacer has topped the list of this highly respected and independent annual industry survey for exemplary service delivery in the Pick & Place category every year for the past ten years.
This year’s Service Excellence awards were once again presented in person by PCEA President and former CA Editor-in-Chief, Mike Buetow and Europlacer received the top honor for 2023 in the pick & place and screen printing categories, accepting trophies for each that add to an impressive collection.
The awards program is widely recognized as a premier industry endorsement. Independent auditors review feedback from a wide selection of customers. The assessment uses a methodology that evaluates and compares attainment across seven specific categories: dependability, quality, responsiveness, technology, value for price, flexibility, and overall satisfaction.
“These awards are totally independent and impartial, the only influence we have is by providing the best service and doing the right things for our customers,” points out Chris Merow, Director of Sales at Europlacer Americas, who accepted the prestigious awards on behalf of Europlacer at the SMTAi ceremony. “Landing a tenth consecutive annual award for pick & place and another in an equally long line of awards for our screen printer service delivery is unprecedented and hugely rewarding for the customer-facing sales and support teams at Europlacer,” he adds.
Chris points out that securing ten awards in a row is not down to luck but a conscious focus on continuously delivering the exemplary service and support that Europlacer uses to differentiate itself in the market. “We always use the awards feedback to refine our service delivery and to inform our R&D initiatives.”